Hey, I’m Autumn.

I help teams create better experiences through creative design and strategic decision-making for impactful outcomes

My Approach

Collaborative Problem-Solving

I focus on open communication and collaboration with teams, stakeholders, and leadership to align on shared goals. By blending strategic vision with creative execution, I deliver solutions that meet business objectives and create meaningful user experiences.

Impact-Driven Design

I take an iterative approach to design and product development, collaborating closely with clients and teams to refine solutions based on real feedback. Through continuous discovery and improvement, I ensure the final product addresses core pain points while adapting to new insights.

My goal is to deliver impactful, human-centered results that drive long-term business success.

  • 3+ Years of Design Experience

    Blending UX design, strategy, and storytelling.

  • Community Advocate through BWPD

    Building Inclusive Communities

  • Over 20+ Projects Competed

    For 11 happy partners

Forbes Billionaires 2022

Led the high-profile Forbes Billionaires 2022 project, managing the timeline, coordinating cross-functional teams, and ensuring delivery of key milestones on schedule. Worked with editorial, design, and development teams to align goals and streamline processes.

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Case Studies

Gravity Associate Onboarding Experience

The objective of this research is to understand the onboarding experience of associates from acquired businesses, uncovering their expectations, needs and pain points throughout their first 90 days at Capital One.

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Decision Authoring as a Service Destination (DaAs)

The objective was to understand user needs and considerations for a decision authoring experience that could enable associates to self service of the creation of a decision.

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My Services

  • Focusing on user journey mapping and process improvements, I design intuitive systems that enhance how users interact with products or services. My goal is to streamline experiences, ensuring they are both efficient and enjoyable without leaning on visual design aspects.

  • I help businesses create seamless customer experiences by mapping out every touchpoint and interaction. From initial engagement to service delivery, I ensure that all processes are optimized to meet both user needs and business goals.

  • I work with teams to define clear business objectives and create actionable plans that align with market trends and user expectations. This includes identifying opportunities, setting priorities, and ensuring all efforts are cohesive across the organization.

  • I oversee the full lifecycle of projects, ensuring they are delivered on time, within scope, and on budget. By managing teams, timelines, and resources, I make sure all project goals are met efficiently and effectively.

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My Feedback

“We constantly need great testers for our projects, which can be hard to find. However, she fit the bill perfectly. Her knowledge of the testing process and JIRA ensured smooth collaboration with our development team. Overall, it was a great experience working with her.”

Dslone, CourtRoom5

"I needed her to handle user testing and update issues in JIRA. She communicated effectively and got started right away once she understood the task. In the end, she did an excellent job. I look forward to working with her again."

Dslone, CourtRoom5

Get in Touch!

Schedule a free 1:1 session with me to discuss how I can support your design and strategy initiatives.

FAQ

  • First things first, don't be nervous. We'll start with a free consultation to determine your design needs (and if we'll make great collaborators).

  • Pricing is based on both the project's scope and your desired timeline. (I promise fair rates and will always require your approval before we begin).

  • Timelines depend on the project, but I generally dedicate up to a month to each client, with the possibility of an extension based on my availability.

  • Service design involves creating seamless, end-to-end experiences for your customers by mapping every touchpoint they interact with.

    I help businesses optimize their processes to ensure that every step, from customer engagement to service delivery, is aligned with their needs and your business goals.

    This can improve customer satisfaction, streamline operations, and ultimately lead to higher retention and loyalty.

  • UX design focuses on the overall user experience—how users interact with a product or service.

    This includes user journey mapping, process improvements, and ensuring that systems are intuitive and efficient.

    Unlike visual design, which is about aesthetics, UX design is about making sure the user’s interaction is smooth, logical, and meets their needs.

  • I oversee every phase of a project, from initial discovery and planning to execution and delivery.

    This involves coordinating with cross-functional teams, managing timelines, and ensuring the project stays within scope and budget.

    My goal is to keep communication open and transparent so that all stakeholders are aligned, and the project is completed successfully.